What is the cancellation policy?
A cancellation fee of $250 will be charged to the credit card of Client on file for any cancellation made within 8-14 days of reservation. A fee equal to $500 will be charged to the credit card for any cancellation made within 4-7 days of reservation, and NO REFUND will be given if the reservation is canceled within 72 hours of the reservation pickup time. One date change per reservation inside the cancellation window is permitted. A new date must be inside 6 months of the original service date and an additional $250 hold is required. The original $250 hold will be applied as a credit towards the new reservation. Cancellations/Date Changes must be submitted in writing via email.
What is the reservation change policy?
You are welcome to make changes to the date, time, vehicle size, or itinerary via email at any time pending availability and minimum requirements. All changes must be submitted via email to firstname.lastname@example.org. Voicemail or text changes are not considered valid. You will receive an updated trip sheet with changes applied.
What forms of payment do you accept?
We accept cash, all major debit/ credit cards +3% admin fee, cashier’s check, money order, or corporate check made out to Cali Party Bus. Digital payments accepted are Cash App (+3%) $calipartybus and ZELLE: email@example.com. We DO NOT accept personal checks. You may split the payment if you would like and pay part cash, part credit card.
What is the deposit to rent the bus?
We do not collect a deposit that is applied towards the balance due however an “authorization hold” for the party bus of $250 is required at the time of reservation and lock in the bus for your group. The card is not charged, only authorized for $250 for regular events and $500 for certain events to ensure that there are funds available in case of cancellation or damages. (Please see terms and conditions for damage fees).
When will I get my authorization hold back?
The business day following your trip, your security hold will be released upon clearance of vehicle inspection for incidentals. The hold can take 1-2 business days to disappear from the pending transaction column of your online bank statement. Once released, the transaction will not appear as a positive credit back into your account as the funds were only “held” as an authorization and not fully captured. An “authorization hold” is the practice within the banking industry of verifying the availability of funds to a debit or credit card and holding this balance as unavailable until the merchant clears the transaction.
What is an appropriate tip for the driver?
Gratuity can be paid in cash directly to the driver at the time of pick up or at the end of your trip. A Gratuity of 10-20% is strongly encouraged for ALL trips, unless a pre-determined gratuity has been determined with your sales agent and included in your total balance. You can also add a gratuity to a credit card transaction at the time of processing.
What specials or discounts do you offer?
Specials change month to month so please call our reservation specialist for more information and details We do offer significantly lower rates on our Sun-Thursday reservations as well as 1 hour free on select vehicles with minimum 5-hour rental.
Are tastings included in Winery and Brewery Tours?
No. We provide transportation services only and recommend calling your venue of choice in advance to make reservations.
Can we drink alcohol on the bus?
Yes, alcohol is permitted on the vehicle long as EVERYONE on the bus is at least 21 years old. If there is a mixed group of both 21+ and under 21 on board, alcohol is not permitted.
Do you supply us with alcohol?
No, however you may purchase them through our partner Office Libations HERE. Alternatively, you may BYOB. You are welcome to bring any beverages you would like onto the bus. We supply cups and paper towels to accommodate your beverages during your trip. Outside coolers are not permitted. There is plenty of space onboard to store ice and beverages on the built in wet bars.
Can we have a keg on board?
No. Kegs cause large amounts of spillage which results in excessive messes and damage to the vehicles. Please limit your beverage types to cans and glassware. Outside coolers are not permitted. There is plenty of space onboard to store ice and beverages on the built in wet bars.
Can we smoke cigarettes or cannabis on the bus?
No. Fire and cannabis flower use is prohibited and subject to a $150 per occurrence penalty. If you would like to have a smoke break please let the driver know and they will take you to a safe location where you can smoke off the bus. E-cigarettes and vaping devices are OK.
Can we vape on the bus?
Yes and No. Vape pens similar to JuuL are permitted. Cannabis pens are prohibited and illegal to consume on buses under California Law.
Can we bring food on board?
No. You are welcome to bring food with you on the trip and store in in the luggage compartment for consumption off the vehicle. Outside coolers are not permitted. There is plenty of space onboard to store ice and beverages on the built in wet bars.
Is there a minimum number of hours for the bus rental?
Yes. For a Friday there is a 4-hour minimum, Saturday, there is a 5-hour minimum. On a Sunday- Thursday, there is a minimum of 4 hours. Certain events have other minimum requirements.
Why is my quote different from the hourly rates online?
Like hotels and airlines, certain dates are considered “blackout dates” and incur higher rates due to overwhelming demand for our services. These dates are often Saturdays in April and May and other select dates during the year determined by company. Company reserves the right to quote any rate, for any vehicle, at any time, for any reason.
Why are there time restrictions on Saturdays?
Effective Jan 1 2019, we are currently only offering daytime block (6am-6pm) and evening block (8pm-4am) reservations. This is to maximize vehicle efficiency during our peak times. Exceptions can be made for trips greater than 8 hours. Call in inquiry for additional information,
At what point in time does my reservation begin. And end?
Your reservation starts at your scheduled pickup time. This means, unlike other companies, we do not charge for travel time. Your trip ends once the last patron exits the bus.
What happens if we go over our scheduled drop off time?
Overtime is permitted based on vehicle availability and is billed by the half hour of the hourly rate. There is no up-charge for overtime and is due in full at the time of final drop off. Unused time (booked for 7 hours and only use 6) is non-refundable.
Do we have to make any stops or can we just drive around?
At least one stop at a 21+ venue/bar/lounge is required for standard reservations. We do not offer “drive around” service without a detailed pre-approved itinerary. All itinerary’s must be submitted in advance and are subject to company approval.
Can you get our group into a club for free?
Although we do not make entry reservations at night clubs for groups, we will gladly take you to any club of your choosing. We encourage you to contact the club of your choice directly to discuss table service and entry requirements.
Is there an additional charge for trips outside of San Francisco?
Sometimes. We have a 40-mile radius from out bus terminal in 94601 zip code where there is no fuel charge. Anything outside of the 40-mile radius, there may be an additional charge depending on a few different factors: How many hours the bus is rented for, what day of the week the bus is being rented and a few others. Typically the travel charge is an additional $100 – $250. Please call or email for details.
For events where minors are present, does there need to be a guardian on board?
Yes and No. For any non-prom or dance related event a host 25 years or older is required on board the vehicle to supervise. Prom and formal related events do not require a parent or host on board. We do record a parent present at the time of pick up and drop off, and a signature from each minor agreeing to our Minor and Alcohol Agreement. You may ask for a “host/designee” supplied by Cali Party Bus for an additional $25/hr. This host will be a well trained and trustworthy employee of the company that can act as a liaison between the kids and the driver and assist with supervision and questions regarding features of the bus.
Can we watch TV or SATELLITE on the bus?
No. The TV screens are for DVD visuals only and do not play sound. If you would like to play a custom DVD please mail it to our office in advance to ensure proper playback.